Emails: permanent written record I can refer to later
Can reply in my own time
Low labour
Low resource use
Phone call: Times/dates mentioned will be forgotten often
Active demand of time
I don't pick up because that phone number looks weird but also my phone's vibrate function is weak
High labour
High data cost per information
My shrink's office seems to want to keep billing information and past/present appointments secret. (This also seems to be worse in local industry, everything has to be a meeting instead of a two line email)
Americans are wild about HIPAA when there's such limited enforcement
(Most of the ones since 2019 are penalties for companies refusing to provide medical information to patients)
yeah. I mean good that medical providers take it seriously, but the solution in any sane world would not be to forgo digital transfer of information entirely