I know it's kind of a random question to ask for tech troubleshooting here but this is literally the only place on the entire internet that isn't infested with condescending tech-bros, so I'm doing it anyway.
I'm also about to fuckin' ramble, and networking terms go over my head, so anyone who's answering please talk to me like I have no idea what anything means.
Alright, so I have xfinity (fuck monopolies, fuck capitalism), and the internet frequently cuts out. I am told that before we had our own modem + router + extender setup (that is, not the one xfinity provided, but a modem and router and extender we bought ourselves) the internet did not cut out quite so much. I'm not entirely sure I buy it, but it's not like I can fix xfinity's trashfire infrastructure that they have literally no incentive to fix because they are the only actual choice in the area.
Internet very frequently lags enough to kill the enjoyment of whatever game I'm playing, and a couple times a month or so the internet in the whole house just dies. Sometimes rebooting the modem and router fixes it, sometimes it doesn't, sometimes - and this is the part that boggles me the most - the internet will work when you connect through the wifi extender, but NOT when you connect directly to the router's wifi... the same router that the extender is connected to. I assume this has something to do with IP addresses, but again, I don't really know how IP addresses work, how to change mine, or whatever. Frequently some sites / services will load but others won't. Lastly, apparently we are paying for more powerful internet than our modem supports, but I don't know if getting a more powerful modem will actually stop the internet from crashing so much, and since being alive costs so fucking much I don't want to blow like $200 or whatever on a more powerful modem if it's not actually going to fix anything.
Someone please help me; I am an internet-addicted fiend and nothing erodes my psyche more than when I'm about to finish the runback on this fuckin Zangief I finally figured out in a first to five set and then suddenly xfinity pulls the plug on the final round.
Anyway rambling complete... for now.
When the internet goes down, it's down everywhere. We have our own modem + router setup because the modem they gave us before wouldn't work with a wifi extender, and we wanted to save money by not paying for theirs. So I'm wondering if we need to get a more powerful modem, or if we just need to concede and get whatever setup they're trying to give us, because we're not going to be able to get them to fix whatever is happening if we're using our own stuff, and I'm not enough of a whiz to work out the kinks myself, I just know enough to get it to mostly, usually, sorta work.
if wired internet is down as well as all wifi, then you should have them send you replacement devices and see if it continues. If it continues, there could be an issue with one of the lines going into your house. My friend bought a house and it def needs work, but the internet stopped working and they found a burned out wire. And i think xfinity is more likely to replace the equipment first before sending someone to repair the line into the house.