Have come to the realization that people from the United States are just fucking stupid and I say this as an American. Why can't my fellow citizens fucking read??
I have spent the past three months at the office reiterating to clients over and over again that there's 6 steps to completing a required update that we've pushed the deadline for back twice. Every time they come in heated as shit "your service isn't WORKING I DID THE UPDATE" and when I look, they definitely did start doing the update but somehow without fail managed to get 5/6 steps done and then said "okay great I'm finished".
Every one of our clients abroad who has written in about the update has either A.) simply wanted further clarification or B.) had a unique case where they weren't able to do the update.
90% of the US clients have just written in bitching because A.) they're "not software engineers", B.) they "did" the update (which means they didn't even start) and its not working, or C.) they have finally seen the emails we've sent out every other week urging them to complete the update but didn't bother reading the email or following the link, so they're writing in asking what it means.
I want to kill myself mainly because I have to put up with this bullshit for 40 hours a week and get yelled at for not being "friendly" when I point clients to the knowledge base article that has the exact steps I'm going to inevitably copy and paste into my response when they write back in saying "PLEASE DON'T LINK ME TO A KNWOLEDEG BASE ARTICLE I'VE ALREADY READ IT"
Have come to the realization that people from the United States are just fucking stupid and I say this as an American. Why can't my fellow citizens fucking read??
I have spent the past three months at the office reiterating to clients over and over again that there's 6 steps to completing a required update that we've pushed the deadline for back twice. Every time they come in heated as shit "your service isn't WORKING I DID THE UPDATE" and when I look, they definitely did start doing the update but somehow without fail managed to get 5/6 steps done and then said "okay great I'm finished".
Every one of our clients abroad who has written in about the update has either A.) simply wanted further clarification or B.) had a unique case where they weren't able to do the update.
90% of the US clients have just written in bitching because A.) they're "not software engineers", B.) they "did" the update (which means they didn't even start) and its not working, or C.) they have finally seen the emails we've sent out every other week urging them to complete the update but didn't bother reading the email or following the link, so they're writing in asking what it means.
I want to kill myself mainly because I have to put up with this bullshit for 40 hours a week and get yelled at for not being "friendly" when I point clients to the knowledge base article that has the exact steps I'm going to inevitably copy and paste into my response when they write back in saying "PLEASE DON'T LINK ME TO A KNWOLEDEG BASE ARTICLE I'VE ALREADY READ IT"
americans never fucking read anything
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