I’m of the opinion that the service jobs are more about subjecting workers to performative cruelty than profit.

So :porky-happy: can abide some lost profits (and I’ve read that many of these companies aren’t losing money, they’re just making less than before). Because the message it sends to the worker is valuable: “your life means so little that even if a million of you die, you won’t see better wages or conditions. We will exploit your new poverty now — that’s the game.”