To clarify: I'm not talking about if pets in general can give emotional support to their owners, of course they can.
I mean should the concept of Emotional Support Animals get treated with the same level of respect and seriousness as that of regular Service Animals for the physically disabled.
Once while taking hotel reservations over the phone a lady called up and told me she was bringing her emotional support horse to the hotel. We were specifically trained not to tell anyone under any circumstance that they couldn't bring these animals to hotels. Instead we were supposed to put them on with the hotel director immediately.
I told her I needed to transfer her call and immediately she wanted to throw down. So very honestly I told her "Mam, I don't know if the hotel director is going to allow you to bring a horse into their hotel" and she BLEW THE FUCK UP. "YOU CAN'T SAY THAT, YOU'RE NOT ALLOWED TO TELL ME THAT! THAT'S AGAINST THE LAW."
I'm pretty sure she got the horse so she could use a loophole to abuse service people over the phone.
Guess I should of followed the rooools, but I'm 100% certain the hotel manager didn't let a horse into a room.