If you want something shorter - here's a tweet thread...
Ambulance took more than 30 mins to reach dying baby - 8 mins to answer the 999 call. From next week, 2 NHS ambulance trusts plan to downgrade some emergency calls as crisis deepens
I didn't link to the tweet thread because its article link is broken.
As a paramedic it's been very disheartening to see the amount of non-emergency calls we attend rise and rise. We go and see so many people who just needed a GP, or needed a GP a week ago or 5 years ago.
It used to be these people would just go to the emergency department at the hospital but even that is way over capacity these days , and so people feel they have no choice but to call an ambulance.
There have been many changes in ambulance practice lately with the intent of keeping people out of the hospital and ED by treating and leaving them at home, or treating them with non-traditional ambulance tools, like prescribing antibiotics