I'm five years deep as an emergency room RN at an inner city hospital. Not sure if this is relatable at all, but I wouldn't describe the last few years working as a nurse to be like the most fun years. This appears to have had some sort of impact on me. For instance, I was recently made aware by my manager that "dead inside" is not an appropriate response when the regional president and hospital CEO asks how you are.
Today was another beautiful day of ED holds, 12 hour wait times, and traumas being ran in the hall beds. Towards the end of my shift I do the impossible and discharge two of my six patients back to back. I'm immediately rewarded with an obvious deformity patient requiring conscious sedation and a DKA patient from the local shelter. Skip to the first patient waking up from their little medically induced power nap. "Where is my shirt and sweater?" I apologize and explain we had cut them off during the procedure. Patient immediately started sobbing. Well, clearly the special K cocktail hasn't completely worn off yet. As they are wiping away tears, "I'm sorry, that was just literally the only shirt and sweater I owned right now. Is it okay if I take the gown when I leave?" Suddenly this indescribable, yet somehow vaguely familiar sensation hits me. Weird... whelp onto this DKA patient. I walk in that patient room and inform them I will be their human nurse for the evening. Patient begins to apologize for coming in and that they didn't want to bother anyone, but couldn't stop throwing up. I ask if they have been checking their glucose and taking their insulin as directed. "I'm trying, but I only have one vial right now and don't know when I'll be able to afford more. I'm sorry, but i didn't know what else to do, so I've been taking less and skipping doses... it's hard to get financial assistance without a permanent address or phone and I don't have either of those right now. I'm sorry to bother you guys."
Goddamnit. Who do these people think they are? I didn't spend the last several years building this facade of mental toughness and emotional stability for these two patient's to come into MY EMERGENCY DEPARTMENT and make me feel a genuine human emotion again.
Now begins the involuntary journey to apathy and numbness that our healthcare system mandates in order to survive a second time around.
In the US, any hospital which receives federal funding through Medicaid (most if not all) are under a law called EMTALA- Emergency Medicine Treatment and Labour Act. Legally Emergency has to treat anyone who comes through the door regardless of their ability to pay. That's good. But they only have to treat the patient until stable. After that, they can ship them to any other facility which is legally mandated to accept them or let them go back to the circumstances that repeatedly cause their illness/injury.
So you get patients like these who are just a revolving door of suffering for the sake of shareholder value. They can't afford insulin for their diabetes, their blood sugar goes so high their blood turns acidic and starts killing them, we lower their blood sugar, and they go back to homelessness. At some point their leg will rot off and they might qualify for the single medicaid bed in a rehabilitative nursing home ward. If they're connected to social services in the hospital, they might qualify to get put on a wait list in a month which might give them affordable housing in a year.
No compassion, no compassion, no excuses.
Ironically, what made me a leftist was working on the business side of health care. You can have all the nicest people in the world running your hospital/practice, but at the end of the day, they will get fired of they don't deliver money to investors. Whether anyone actually gets treated appropriately and affordably is tangential.
The admin at my hospitals has always tried to treat it like a normal corporation. We'd have HR come to emergency, pull night shifters in at like 2pm for a mandatory meeting, only to be told that our comment cards weren't reflecting 𝑔𝑜𝑜𝒹 𝒸𝓊𝓈𝓉𝑜𝓂𝑒𝓇 𝓈𝑒𝓇𝓋𝒾𝒸𝑒 and that "in medicine we can have no bad days". The work was watching children die and the bad days were because children died. HR wasn't helping then. They were the ones who turned me against limited reformism like Medicare4All being the end-game. Without a nationalised health service, healthcare existing as a commodity will mean it's ruled by the same mentality and structures as any other industry. That middle-man kills so many people for pennies.
That's the takeaway I got from Scrubs, lol. It's kind of surreal that everyone is acutely aware of what a failure the American Healthcare system is, and has been for at least 3 decades, and the most that's been done about it is the ACA.
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Idk about people being aware, I see a lot of people insist that we couldn't possibly spend any less on healthcare otherwise the quality will go down
Seeing patents I was involved with routinely not recive care for want of small ammountd of resources is what flipped me. Solidarity comrade
Working the billing side of health care was insane. You had a price ledger that was a complete joke and insurance companies that would fight tooth and nail before paying anything on a policy.
The hospital insurance department had 6 people handling Medicare/Medicaid billing - over half their business - and another 50 to handle private policies.