American hospital workers have to take on a ton of scenarios because the US lacks the social programs necessary to deal with the negative outcomes of its socioeconomic system as well as simple human diversity (e.g., neurodiversity).

Frontline receptionists, nurses, and doctors have to deal with addicts, folks going through mental health crises, people who are not in crisis but still without a firm grasp on reality or interacting with other people, and people dealing with pain who don't fit into these categories, if that makes sense.

I can understand how jaded nurses and doctors get, for example. They start to see patterns in their work and they don't have the training or resources to provide the "right" thing: they can either provide drugs or not. The system doesn't really give you other options.

But yes the outcomes for the populace are... bad. It's a bad system.