The telecoms giant plans to shed up to 40% of its workforce by the end of the decade to cut costs.

Mr Jansen said AI would make services faster, better and more seamless, adding that the changes would not mean customers will "feel like they are dealing with robots".

:data-laughing:

The future is gonna be so shit, lmao

  • GrouchyGrouse [he/him]
    ·
    2 years ago

    I had to talk to one of those robot call services yesterday and it was infuriating. I had to do it for work. Then I drive 15 miles to the company location and find out they couldn't help me. Fucking bullshit. Tell your stupid robot to say no and save us all some time you shitheads. Or just pay a human being a living wage to answer a goddamn phone.

      • GrouchyGrouse [he/him]
        ·
        2 years ago

        Fuck that sucks, I am sorry. Kinda like how people are brave behind the internet but it's awful how people feel entitled over the phone. I had a friend who worked at a call center and he said it was like waiting Sunday brunch for the after church crowd but it was 24/7.

        And as a dude who worked over a decade in retail? Fuck the after church people. Worst fuckers.