Mr Jansen said AI would make services faster, better and more seamless, adding that the changes would not mean customers will "feel like they are dealing with robots".
:data-laughing:
The future is gonna be so shit, lmao
gotta get rid of all these workers.....wait why is nobody buying anything? BUY MORE JOBLESS PEASANTS.
Nice contradictions you got there, shame if anything were to heighten them....
I had to talk to one of those robot call services yesterday and it was infuriating. I had to do it for work. Then I drive 15 miles to the company location and find out they couldn't help me. Fucking bullshit. Tell your stupid robot to say no and save us all some time you shitheads. Or just pay a human being a living wage to answer a goddamn phone.
Fuck that sucks, I am sorry. Kinda like how people are brave behind the internet but it's awful how people feel entitled over the phone. I had a friend who worked at a call center and he said it was like waiting Sunday brunch for the after church crowd but it was 24/7.
And as a dude who worked over a decade in retail? Fuck the after church people. Worst fuckers.
I already see the industry I work in going this way. One person with AI tools will be able to do the work of 2-3 people pretty easily. The results will be worse and the work load will be harder for the remaining employees, but it’ll be good enough for porky
And probably good enough slop for an artistically illiterate consumer base
Supposed to save the automation for AFTER the protracted war against free market capitalism, ffs
The future is gonna be so shit, lmao
That depends on your postal code (or zip code). For example - any customer calling from a poor neighborhood is going to be forced to deal with AI. And all the "skip AI and get a person" tricks like saying "Human please" over and over will be disabled for calls from the poor. They'll have no choice but to deal with that AI shit every single time.
That really only works if the goal of AI is to ignore people, though.
Like, you can't AI sales calls in any effective manner. You can't AI debt collection, either, since people will just stop responding to calls. You can harass people with AI, but its going to be comparatively difficult to cajole or impress anyone.
So much of the AI experiment keeps coming back to the theory that human labor no longer has value. Its indicative of enormous weakness in administration. Just a huge blind spot in how economies work.
You can harass people with AI, but its going to be comparatively difficult to cajole or impress anyone.
I have to disagree with you. AI is tireless and even better - it has political-levels of weaponized deniability. A company's AI can say "Mr. Schnook - RepoAI here. I hope you are having a good day. After attempting to contact you 15 times over 72 hour period - we repossessed your car at 2:17am. To reacquire it..." Is that true? Who knows? All the AI code is proprietary and even if a team of mathematicians and computer PhDs looked it - they wouldn't be able to understand it.
Maybe RepoAI fucked up because it meant to repo Mr. Schnooky's car. Meanwhile Mr. Schnook thinks his car is stolen because RepoAI has been calling Mr. Schnooky. If Mr. Schnook sues RepoAI - the law will side with the AI and pretend that the company isn't at fault and nobody at the company is at fault either.
we repossessed your car at 2:17am. To reacquire it…
I don't trust AI to actually handle a repo. You really need humans for that kind of work, Musk's dream of self driving taxis be damned.
If the AI services end up being terrible, the invisible hand of the free market is going to get the opportunity to choose a provider that didn't make the switch, right? And companies will respond and cater to their customers' choices, right?
"I'm sorry, I didn't hear you, I was too busy establishing a regional monopoly."
:porky-happy: :speech-l:
BT owns like 90% of telecoms cables in the country. They are forced to sublet a percentage of their lines to other companies. It's not so much a regional monopoly as it is a national monopoly.
Mainly because it used to be publicly owned. Thanks Thatcher.
