Permanently Deleted

  • ClimateChangeAnxiety [he/him, they/them]
    ·
    edit-2
    1 year ago

    This goes for all businesses, not just gig work.

    CVS does a really fun system where they weight any rating below your store’s “average” much heavier than normal ratings. But at many stores, literally a single 4 star among the 5 stars is counted as “below average” so if you rate someone 5/5 5/5 5/5 4/5 5/5, they get in serious trouble for getting a bad rating, and it takes like 10 perfect ratings to bring it back up.

    Whoever designed this system should be in prison. Any rating above 50% should be considered positive. That’s how ratings work. In no world is 4/5 stars ever a bad rating.

    • Dull_Juice [he/him]
      ·
      1 year ago

      Yeah this is something I learned really quickly doing consulting. A survey would go out and basically we needed all 5's because if the average score dropped below a 4.75 we'd not get our bonus and/or a promotion. So when your only on a handful of projects in a year and a fraction of those projects return the survey well a 4 can torpedo everything.

      I'm glad I'm out of that now, but whenever I see any kind of survey like that I give the highest rating possible by default unless there's something really off (and even then usually still 5's because the issues aren't the individuals fault)