Yeah no it's very common to staff such that the initial rep has basically no training and is just a filter to make sure you tried turning it off and turning it on again.
Also why do you care if they talk to a supervisor?
Also why do you care if they talk to a supervisor?
I don't but when they're going to tell you the same damn thing I did and you're being combative the entire time I'm trying to explain this to you, it just causes me to roll my eyes. He could've had his (self-inflicted) 'problem' solved in <5 minutes if he'd just read what I sent to him 3x instead of acting like I'm hiding the keys to the kingdom, but 🤷
You and everyone else in this thread seems to think I work for some call center and I'm dealing with account closures/subscription cancellations or something, but this is software support - a supervisor isn't going to get you fucking anything and you're just an asshole for crying for one instead of reading/listening to what I'm calmly explaining to you.
I'm not the person who called you. I get that you're very angry but if you don't like how we're interpreting your post maybe edit it so it's more clear what you're talking about.
Yeah no it's very common to staff such that the initial rep has basically no training and is just a filter to make sure you tried turning it off and turning it on again.
Also why do you care if they talk to a supervisor?
I don't but when they're going to tell you the same damn thing I did and you're being combative the entire time I'm trying to explain this to you, it just causes me to roll my eyes. He could've had his (self-inflicted) 'problem' solved in <5 minutes if he'd just read what I sent to him 3x instead of acting like I'm hiding the keys to the kingdom, but 🤷
You and everyone else in this thread seems to think I work for some call center and I'm dealing with account closures/subscription cancellations or something, but this is software support - a supervisor isn't going to get you fucking anything and you're just an asshole for crying for one instead of reading/listening to what I'm calmly explaining to you.
I'm not the person who called you. I get that you're very angry but if you don't like how we're interpreting your post maybe edit it so it's more clear what you're talking about.
And FWIW I was talking about softwareq support.
I do not care how anyone interprets it, thus I will not be editing this post
I respect your refusal to clarify, explain, or engage.
:salute: