Yeah that and just, picking stupid ones that sort of sound right and getting really obsessed with them. Like if camera-monitored drivers need to watch someone drifting into their lane or something, the thing might dock them points for "inattentiveness" because they weren't looking ahead. Or customer eye contact, or stance, or time between orders for baristas. Shit like that.
They get these whizz bang technologies from consultants that could potentially be insightful (at least for their own benefit) if the people using them were thoughtful and educated enough to understand the limitations of the data, but they aren't.
Yeah, some upper management goon is gonna come up with some impossible KPIs
Yeah that and just, picking stupid ones that sort of sound right and getting really obsessed with them. Like if camera-monitored drivers need to watch someone drifting into their lane or something, the thing might dock them points for "inattentiveness" because they weren't looking ahead. Or customer eye contact, or stance, or time between orders for baristas. Shit like that.
They get these whizz bang technologies from consultants that could potentially be insightful (at least for their own benefit) if the people using them were thoughtful and educated enough to understand the limitations of the data, but they aren't.