Lastly, apparently we are paying for more powerful internet than our modem supports
they should be giving you a modem that gets your speed, or you shouldnt be paying as much. That makes no sense at all.
You should ask xfinity(which sucks having to call any of these shitbag ISPs) what options you have before spending anything. If the problems are happening to equipment you rent from them, they should be able to help troubleshoot it and replace it if need be. You could also ask what kind of modem or wifi access point you could get that would be better. If they replace the equipment and the issue continues then i would consider getting my own modem. They might not let you have your own modem, only your own wifi access point. Some ISPs will give a modem/wifi all in one, some will have them separate.
When the internet goes down, can you plug an ethernet cable in to the modem to see if the internet is down there as well?
Yeah the steps to troubleshoot are start at hardware layer and work up. Turn off wifi Connect via LAN cable direct to ISP router and see if same stuff happens. Try with a different computer once as well. If it keeps happening issue is with ISP so raise a ticket with them, have them replace their modem or see if there is a different isp available
if wired internet is down as well as all wifi, then you should have them send you replacement devices and see if it continues. If it continues, there could be an issue with one of the lines going into your house. My friend bought a house and it def needs work, but the internet stopped working and they found a burned out wire. And i think xfinity is more likely to replace the equipment first before sending someone to repair the line into the house.
they should be giving you a modem that gets your speed, or you shouldnt be paying as much. That makes no sense at all.
You should ask xfinity(which sucks having to call any of these shitbag ISPs) what options you have before spending anything. If the problems are happening to equipment you rent from them, they should be able to help troubleshoot it and replace it if need be. You could also ask what kind of modem or wifi access point you could get that would be better. If they replace the equipment and the issue continues then i would consider getting my own modem. They might not let you have your own modem, only your own wifi access point. Some ISPs will give a modem/wifi all in one, some will have them separate.
When the internet goes down, can you plug an ethernet cable in to the modem to see if the internet is down there as well?
Yeah the steps to troubleshoot are start at hardware layer and work up. Turn off wifi Connect via LAN cable direct to ISP router and see if same stuff happens. Try with a different computer once as well. If it keeps happening issue is with ISP so raise a ticket with them, have them replace their modem or see if there is a different isp available
deleted by creator
if wired internet is down as well as all wifi, then you should have them send you replacement devices and see if it continues. If it continues, there could be an issue with one of the lines going into your house. My friend bought a house and it def needs work, but the internet stopped working and they found a burned out wire. And i think xfinity is more likely to replace the equipment first before sending someone to repair the line into the house.