I dedicated a lot of time to a small, local answering service because I cared about the actual business - connecting patients with care outside their doctors' office hours - but eventually realized that the only people that got holiday time with their family were either personal friends of the owner or just straight up said they would quit if they were forced to work overtime on holidays.

This was my lesson: local and small doesn't mean it's good for the community - sometimes they just haven't found enough people to exploit yet to be an obvious bad guy.