I work on help desk, you stated the problem, i can fucking assume you want me to advise. Fucking christ.
Also i support "financial advisors" so their lives and jobs really do not matter.
My thought is that "please advise" indicates "what can I do about this?" as opposed to "you fix this for me".
Yeah to me that's "please tell me how to do this myself so I can avoid bugging you about it in the future."
there's pretty much always a 90% chance i will have to fix it for them. cause people can't fuckin read. The other day i said in the ticket reply "send me a scan of the printer network configuration printout" and she replied with "can i just scan it and send it to you?"
THE FUCK DID I SAY?
The other day i said in the ticket reply "send me a scan of the printer network configuration printout" and she replied with "can i just scan it and send it to you?"
9 times out of 10 they either don't know how to do it or send the wrong printout like sending you a printout of printer reads.
she had the correct printout, luckily ricoh copiers are pretty straight forward about where to get that printout
As long as we're doing PSAs, if you are interacting with IT support in any capacity you don't need to tell us that you have a question before asking a question, especially not every time you have a question. We're here to answer those things, you don't need to warn us beforehand.
I write all my support requests while pretending i'm an adeptus mechanicus enginseer just to spice things up.
society of rugged individualism forcing people to feel a need to apologize for needing help despite the existence of people who are employed solely to do so go brrrrrrr
The feminine urge to be trapped in a decaying orbit with out primary engines, relying on your ground support team to figure out how you can enter a survivable glide path with only rcs and a couple of fire extinguishers.
every ticket i submit to the devs in jira gets responded with "user error" im starting to think they just dont want to fix this goddamn software
edit: im not the user im forwarding issues from users i do software support
me: "see the issue must be the software because it says they never did X because the column in the database that logs the last time X was done is NULL."
dev: "yeah that field is not reliable this was user error"
fffffffffffffffffffff
IF THE FIELD ISN'T RELIABLE ISN'T THAT AN ISSUE IN ITSELF?
Forreal. These seem less like bugs and more like fundamental issues in the requirements.
Oof, doing support for financial advisors must suck. Making software for them is bad enough.
it does kinda suck, cause i mostly sit here also wishing all this shit would come crashing down. My skills could be applied elsewhere, some asshole who talks about Nvidia stock all day is worthless to society.
but, this is my highest paying job by far. Last job i made like $40k. Went job hunting, got two offers, $45k and $55k. I took the $55k and im making $60k now and i get 20 days off, plus holidays that only the post office and banks get(like MLK and Juneteenth, which are holidays celebrating black history but only bankers and mailmen get those days off). I do feel pretty useless though. I get to work from home though so yayyyy
Look at it this way: you're draining the resources of a financial vampire by working a useless job for them.
it could definitely be worse. The pay and good benefits keep me from quitting. They must pay everyone pretty well cause people don't leave too often, seems like people just move to other departments. And ive been able to travel to some of the offices which has been cool a couple times and a nightmare once lol. I went to a SF Giants game and used the company card haha. So yea, im pickin nits mostly.
ive been in IT for 6 years, and started with an MSP where companies would hire us for IT support. They would still be using shit like Office 2013 and we'd do insane shit to get it setup for Office 365 accounts. My company luckily pays out the ass for proper software so Office is way more reliable. It really always comes down to how fucking cheap a company wants to be, and when I did support for non-profits they were always cheap as fuck. We'd spend so much time fixing stuff that certainly could be alleviated with money. But a shitload of companies don't see IT as an asset. I am lucky my company does at least. Plus most of our shit is single sign on.
halp
