I understand, but at the same time I think it's worth remembering that not everyone's brains are wired the same way.
Case in point: go to any bike community online and people will tell you how painfully easy it is to dissemble and reassemble a bike. I had issues with my derailleurs and having bought repair tools and parts and watching youtube videos, I could not figure out how to repair my bike. I felt so lost and frustrated that I just gave up. Take it to a shop and the person might repair it in five minutes.
Now put a computer in front of me and I can assemble it no problem. Maybe the bike repair person gets confused and watching a 10 minute youtube video of someone putting together different hardware doesn't instill them with more confidence. Maybe they just feel more comfortable having someone else build it for them.
Now, someone might say to me that I should strive to "illuminate the black box" instead of complain when it comes to repairing my bike. In a sense, that's true, it would be very useful if I could repair my bike myself. But like, also, I really tried to do it. I watched multiple videos. Just nothing directly applied to my bike and I didn't entirely understand the function of all the screws and bolts on the derailleur.
I understand, but at the same time I think it's worth remembering that not everyone's brains are wired the same way.
Case in point: go to any bike community online and people will tell you how painfully easy it is to dissemble and reassemble a bike. I had issues with my derailleurs and having bought repair tools and parts and watching youtube videos, I could not figure out how to repair my bike. I felt so lost and frustrated that I just gave up. Take it to a shop and the person might repair it in five minutes.
Now put a computer in front of me and I can assemble it no problem. Maybe the bike repair person gets confused and watching a 10 minute youtube video of someone putting together different hardware doesn't instill them with more confidence. Maybe they just feel more comfortable having someone else build it for them.
Now, someone might say to me that I should strive to "illuminate the black box" instead of complain when it comes to repairing my bike. In a sense, that's true, it would be very useful if I could repair my bike myself. But like, also, I really tried to do it. I watched multiple videos. Just nothing directly applied to my bike and I didn't entirely understand the function of all the screws and bolts on the derailleur.