One bar worker said their tips had roughly halved and been delayed since their employer introduced the tipping app, which takes a commission on some transactions. Union leaders say the company's practices may be unlawful, something it denies. Hayden Vernon reports.
i can tell you in a lot of smaller situations, the tip pool gets stolen.
in the last job i had, the servers kept cash tips (no solidarity, not exactly criminal but fuck you buddy they're not coming here to see your smile also) but the owners kept all the pos card tips for themselves.
I made a complaint last time this happened (and some health code stuff too) but it doesn't matter, nothing ever happens.
If I'm suspicious, I ask the cashier if workers actually get the digital tips before tipping.