Yeah, that's pretty normal - and there's probably a reason the last two people quit. The worst part of retail for me was when a customer who is clearly having issues in their personal life decides they want to take things out on me because we're out of their favourite beverage. People can be really nasty and you're supposed to just smile and tell them you're sorry for the inconvenience. It is so demoralizing.
If you're the last employee though, they're not gonna fire you, so I would personally not worry too much about upselling especially if there's a line up.
Yeah the first few days/weeks can be kind of rough. I've worked at large grocery/retail shops and I didn't know the layout at all. Some places the management/coworkers would get annoyed if you asked them questions because they felt like you were creating work for them (esp if you were bringing a customer who asked you where something was with you).
I could deal with customers getting annoyed that I didn't know were things were. Once in a while I'd get a truly vile customer. The type of person who thinks you're below them and wants to make you feel as worthless as humanly possible or the type of person who demands to speak to management to try to get you fired because they took your exhaustion as a personal affront. Maybe people are more chill at gas stations idk.
Yeah, that's pretty normal - and there's probably a reason the last two people quit. The worst part of retail for me was when a customer who is clearly having issues in their personal life decides they want to take things out on me because we're out of their favourite beverage. People can be really nasty and you're supposed to just smile and tell them you're sorry for the inconvenience. It is so demoralizing.
If you're the last employee though, they're not gonna fire you, so I would personally not worry too much about upselling especially if there's a line up.
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Yeah the first few days/weeks can be kind of rough. I've worked at large grocery/retail shops and I didn't know the layout at all. Some places the management/coworkers would get annoyed if you asked them questions because they felt like you were creating work for them (esp if you were bringing a customer who asked you where something was with you).
I could deal with customers getting annoyed that I didn't know were things were. Once in a while I'd get a truly vile customer. The type of person who thinks you're below them and wants to make you feel as worthless as humanly possible or the type of person who demands to speak to management to try to get you fired because they took your exhaustion as a personal affront. Maybe people are more chill at gas stations idk.