if you call everyone dude and a transfem person gets mad about it, don't get defensive. just say like "sorry, i won't do it again" and don't argue "actually it's gender neutral" or "i call everyone dude". even if you do, i guarantee she's heard that argument from someone who very much does not call people they see as women dude. i certainly have
same goes double for the word guy.
it's done here in the states too, usually by a male speaker, when the context is extremely unserious and the audience is presumed to be majority or entirely men.