I have been fighting these dudes for months to just actually use the card on file for autopay. They will not do it and keep shutting off my internet so I have to call, give them my card info, AND THEN THEY DO THE SAME SHIT AGAIN! This has happened to me every month for like 6 months, and these fucking morons cannot get their shit together.
I was on the phone for roughly 6 hours over the course of two days pleading with my ISP just to give me my advertised speed. It was so hard to not get irate with the employees, I know it’s not their fault but I got the gambit. Everything between doing a power cycle, to being told they’d have to run new lines out to my house, to being told I probably just needed to use their router/modem instead of my own. I was practically groveling by the end.
I think the last customer service rep felt bad for me and just threw me a bone, he transferred me to some higher up tech guy, he looked at my account and flipped some switch and fixed it instantly.
Maybe look into any boutique isps in your area. I have one and I get the rate on my contract from day one. Tech support/customer service is just two dudes who are chill and love to talk about games and shit.
Damn, I'm jealous.
it costs more than the big name isps, and i am technically getting a lower rate than what the big names offer. but the main difference is im actually receiving my listed rate, and i never get throttled, so im fine paying more for less
Oh, yeah, I have never gotten anywhere close to the supposed "symmetric gigabit" I'm supposed to be getting. I get like 300 Mbps down, and like 40 Mbps up. I've just given up on that. At least they finally gave me a modem that doesn't crash and reboot at least daily. I went through at least 30 identical units which have a fatal flaw in silicon before they finally gave me a working unit of a different model. Apparently this is just something everyone else in my area lives with, and either switches to the much slower and more expensive other option which is DSL, or just puts up with them charging $10 per month for a defective modem that they have to plug into a timer switch or unplug every night.
Yeah normally I wouldn’t fuss but I was getting 20 down and 5 up. I had to fight for 50/10 and it almost wasn’t worth it cuz it still kinda sucks.
My ISP advertises 1000 Mbps for $60 for our neighborhood but it's only for new residents. They charge us $90 much for 100 Mbps.
In bad country, you get shoddy and maliciously incompetent service until you have the ear of a corrupt leadership figure.