I can't be direct and blunt since the job I'm in is totally into positivity including the toxic sort, so theoretically I could say mad shit to people if I could figure out how to cloak it in pure sunshine and rainbows. Being overly sarcastically manically friendly when they're obviously trying to be an evil bigot or a mere nuisance is the best I can do. My cousin also works with the public and just starts working really slowly when they fuck with him, more he's fucked with slower he goes, sometimes I do that too especially when they're mean and in a rush.
I find cranking up the polite, repeating myself, and lowering the personable works. Although that's usually when a customer is being rude to other customers.
I can't be direct and blunt since the job I'm in is totally into positivity including the toxic sort, so theoretically I could say mad shit to people if I could figure out how to cloak it in pure sunshine and rainbows. Being overly sarcastically manically friendly when they're obviously trying to be an evil bigot or a mere nuisance is the best I can do. My cousin also works with the public and just starts working really slowly when they fuck with him, more he's fucked with slower he goes, sometimes I do that too especially when they're mean and in a rush.
I find cranking up the polite, repeating myself, and lowering the personable works. Although that's usually when a customer is being rude to other customers.